FAQ

1. What is Kaibana Brand?

Kaibana Brand is an online fashion store offering stylish and carefully selected pieces designed to elevate everyday dressing with confidence, comfort, and elegance.

2. Where do you ship?

We currently ship throughout the United Kingdom. Shipping availability will be shown at checkout based on the delivery address provided.

3. How long does order processing take?

Orders are typically processed within 2–3 business days, Monday to Friday, excluding weekends and holidays.

4. How long does shipping take?

Estimated shipping time is 4–9 business days after dispatch. Total delivery time is generally 6–12 business days, depending on your location, carrier delays, and order volume.

5. How much does shipping cost?

We offer free shipping on all orders over £75 GBP.

For orders below £75 GBP, a standard shipping fee of £5.99 GBP will apply.

6. What is the order cutoff time?

Orders placed before 6:00 PM GMT are typically processed according to our standard handling times.

7. In which currency will I be charged?

Prices are displayed and charged in GBP. The final order total, including any shipping charges, taxes, or discounts, will always be shown clearly at checkout before payment is completed.

8. What payment methods do you accept?

We accept secure payment methods available at checkout, which may include Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay, depending on checkout availability.

9. Is checkout on your website secure?

Yes. Our store uses secure checkout technology, including SSL encryption, to help protect your personal and payment information during online transactions.

10. Can I track my order?

Yes. Once your order has been shipped, you will receive tracking details so you can follow your delivery.

11. What is your return policy?

We offer a 30-day return policy from the date your order is delivered. To be eligible for a return, items must be unworn, unused, in their original condition, with tags and original packaging, and accompanied by proof of purchase.

12. How do I start a return?

To request a return, please contact us at hello@kaibanabrand.com. If your return is approved, we will provide instructions on how to proceed.

13. Are any items non-returnable?

Yes. Certain items may not be eligible for return, including sale items, gift cards, custom products, personal care goods, perishable goods, hazardous materials, flammable liquids, or gases.

14. What should I do if I receive a damaged, defective, or incorrect item?

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or incorrect so we can review the issue and help resolve it.

15. When will I receive my refund?

If your return is approved, your refund will be issued to the original payment method within 10 business days. Please note that your bank or payment provider may require additional time to post the refund.

16. Can I cancel or change my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been accepted or processed, changes or cancellations may no longer be possible.